Blue Mount Nursery

On April 29, 2008, LeesburgResident wrote:

I visited Blue Mount Nursery several times over two summers and found the selections adequate, but the prices very high. The plants I purchased were healthy, though, and I was content to be a repeat customer until I misplaced a $50 gift certificate. When I called the nursery, expecting that they could trace it, they first told me that they weren't computerized and that they only kept a handwritten log of gift certificates. When I asked them to check by date of issue, or by the name of purchaser or recipient, they said they only kept a list of the number on each certificate, and NO RECORD of who purchased it or even whether it was ever redeemed. (That just doesn't make sense.) Despite being a repeat customer, they wouldn't even consider just believing my story and offering me the credit, even though I would have spent considerably more than $50. It was just - "Too bad." I was incredulous at their lack of customer service AND lack of efficiency (wouldn't you want your business to track how gift certificates were used, and how much above and beyond each gift amount was spent?). The final straw came when I asked for a point of contact above the store manager, named "Steve." Steve said 'the corporate guy' - Lee - came by every three months and picked up mail, and I'd have to write to the local store and he (Steve, the local manager) would hold the letter for Lee. Sure. According to Steve, there was no address, no phone number, no e-mail, no way for him or for me to contact anyone more senior. AVOID THIS PLACE!!!!

On January 24, 2008, dixieM wrote:

Average selection, premium prices. Be aware that there is a 15% restocking fee for all plant material returned for refund. We put a tree on hold and then decided against it the next day. Management insisted on charging a 15% restocking fee even though the tree never left the lot. We will use them only for small items for convenience. We will not buy any large ticket items or large quantity purchases because we feel that customer service is very low priority. This should not be the case when they are charging premium prices.